Enterprise Management and Quality Policy

The company's mission is "owner first, service first", and its corporate spirit is "integrity, dignity, dedication, and innovation". It implements a management model of "one station, three lectures, and one training", advocates a service concept of "affinity, meticulousness, and perseverance", provides high-quality and efficient "nanny style" butler services, and creates a warm and harmonious happy home for owners. Establish a specialized quality organization, clarify the responsibilities, rights, and interests of relevant personnel, and also make provisions for resource allocation, management representatives, and management reviews to ensure the effective operation of the quality system through systems.

（1） Quality policy: "More standard, more professional, more complete, and more considerate"

1. More Standard - The company has a Quality Assurance Department that conducts spot checks and measurements on the assurance of the quality system and quality activity processes, in order to provide more effective services to meet the requirements of the owner and continuously improve work standards.

2. More professional - Employees who pass pre job training and hold corresponding qualification certificates are required to take up their positions. Regular job skill training and competition activities are carried out, and ordinary employees are required to receive no less than 60 hours of training each year. On duty employees are required to have a good level of professional ethics, so as to continuously improve their professional skills.

3. More Perfect - We not only provide satisfactory services to property owners, but also frequently engage in discussions and discussions with peers, constantly updating management concepts, and continuously improving our work based on the supporting facilities of the property and the needs of property owners.

4. More considerate - advocating considerate butler services, people-oriented, considerate, personalized services to meet the requirements of homeowners, and enhancing service awareness.

（2） Quality objectives

1. The managed property development strives to be rated as an excellent residential community at the municipal level in accordance with national regulations for excellence assessment hardware.

2. More than 90% of middle-level department heads among management personnel have professional title certificates and college education or above. Technical workers hold certificates to work, while general management personnel have high school education or above. All security personnel are required to switch to military personnel, and semi military management will be implemented. All employees will receive on-the-job training.

3. Reasonable fees shall be charged with certificates, and the content of the Property Management Trust Contract shall be fully implemented, and the income and expenditure situation shall be regularly disclosed in accordance with government regulations.

4. The timely rate of zero repair for houses is over 98%, and all zero repairs are qualified.

5. The equipment is well maintained and operates normally, with no major liability accidents within the management period.

6. The satisfaction rate of the managed property and services reaches over 90%.

Relying closely on the strong technical support platform of the property industry, we seek comprehensive support from various aspects such as technology, personnel, and management in property management projects.

 

Enterprise management philosophy

Putting people first is the essence of company management; Putting customers first is the guarantee for the survival and development of the company; Governance based on culture is the core competitiveness of the company; Effectively reducing company management costs through bidding outsourcing; Build a high-end property platform with a high starting point and high-level professional skills.

Through high-quality management, high-level services, and high standard projects, achieve the coordinated development of modern management, public welfare services, and supporting operations of Feichi Property; Gradually establish a good brand for high-end property management and operation; By introducing successful models, top-notch talents, and multi-level and multi-dimensional projects from both domestic and international sources, we aim to enhance the management value of Feichi Property and truly leverage its cultural and economic benefits.

1. Provide appropriate resources to align with various systems and responsibilities on site

2. Training on service awareness, job skills, and competent personnel on duty

3. Rapid complaint handling, self-improvement, and continuous improvement cycle mechanism

4. Establish a company culture that is compatible with Feichi Property

5. The operating expenses and budget meet the basic needs of property management, ensure the normal use of property project functions, strengthen the property management objectives of each project, strengthen the internal management system, and establish an advanced internal quality management system.

Focusing on homeowners

The company always carries out property management work around the needs and expectations of the owners. Ensure the integrity, normal operation, and extended lifespan of engineering equipment and facilities in property management projects. Starting from various aspects such as operation, maintenance, and repair.

Reception and conference services provide warm and meticulous service, allowing customers to experience a warm, enthusiastic, and perfect quality of service.

Security services are tight both internally and externally, ensuring safety first and preventing the occurrence of various public security incidents, emergencies, and natural disasters.

Cleaning services ensure a clean environment and adequate service, providing a comfortable workplace for office, conference, exhibition, display, and dining.

Ensure meeting the current and future expectations of property owners through a series of property services, and strive to exceed their expectations.

Adopting process management methods

The company assigns various service activities to be documented and programmed, and achieves meticulous planning through PDCA management - clarifying the responsibilities of each activity, equipping appropriate resources, and ensuring scientific management.

Careful implementation - strictly following the requirements of the quality management system documents, implementing procedural and standardized management to ensure that each employee clearly understands what they should do, how to do it, to what extent, and to what extent records should be kept, in order to achieve the five fixed requirements of timing, personnel, positions, tasks, and quality.

Strict Inspection - Every activity will be inspected in a planned manner, from daily to weekly inspections, and monthly inspections cover the entire property management activity, ensuring that all property management activities operate under strict control.

Continuous improvement - in response to issues identified during inspections, by soliciting opinions from owners and customers, using statistical methods to measure deficiencies in property management activities, and developing corrective and preventive measures, in order to achieve a virtuous cycle of continuous improvement and quality in property management activities.

Applying systematic management methods

The project property management activities consist of various related processes, which are systematically identified, understood, and managed to minimize cross functional and overlapping management. To achieve vertical management, target management, and network management, in order to improve management efficiency and reduce operating costs.

Strive to form a mutually beneficial relationship with the supplier

In property management projects, facilities and equipment that are relatively specialized will be subcontracted to specialized companies for maintenance. The management department will strictly evaluate various professional suppliers in terms of qualifications, reputation, capabilities, prices, and other aspects in accordance with the principle of professional division of labor, to ensure that professional units with moderate prices and superior quality complete some outsourced projects. The maintenance process of outsourced projects will be strictly supervised, inspected, and actively cooperated with to ensure good quality for the owners Manage your home well.

Attracting outstanding market personnel to join

Feichi Property Company places a top priority on every new project it receives, and the ultimate management goal of the project is implemented by the employees. Therefore, strict control is exercised during the employee recruitment process. New employees will receive training from the company for a period of time to retain, cultivate, and eliminate a group, gradually improving the overall quality of the employee team.

Strengthen job training and assessment system

All employees of the company are provided with hierarchical job training, which aims to cultivate service awareness and impart work skills to help them understand the company's quality policy and objectives, and then consciously participate in the company's quality activities. The company will also fully utilize the role of economic leverage, and use a portion of the salary as a reward or deduction every month to motivate the advanced and drive the backward. The company conducts employee assessments every six months, implements a qualified employment system, and always maintains a certain proportion of personnel turnover, giving each employee a sense of pressure and forming a motivation to work hard.

Promote corporate culture

Property management is a tedious, busy, and multi-dimensional service work. Every creation of a good environment embodies the sweat and hard work of the management staff. The company implements a humanized management approach that is strict in understanding human relationships, rigorous in understanding leniency, and actively promotes corporate culture. By engaging in employee discussions, social activities, and other means, we fully focus on emotional communication between managers and employees, thereby creating a harmonious working atmosphere and forming a virtuous resource management cycle of overall stability and local mobility in the employee team.

Professional support and strong collaboration

In the living and residential center, we guarantee that all new projects will bring new perspectives and enjoyment to citizens, showcase high-end property management standards to the industry, create first-class service concepts, and build a mature Feichi Property brand.